FAQ

Late delivery or shipment errors: Contact Amazon directly
Return: Contact Amazon direct
Refund: Contact Amazon direct
Warranty / Replacement: Contact RevereSport using the contact link at the bottom of each page

Amazon have a dedicated team to answer all your purchase questions. You will need your Amazon order ID at hand when you call them so please have this ready. 

Please expect a response within a couple of hours Monday-Friday and a bit longer on Saturday, Sunday and Holidays.

All RevereSport orders are processed within 2 business days and are shipped via the postal option chosen at checkout.

Express Delivery: 1-2 Days (Without Courier Delay)
Standard Delivery: 3-5 Days (Without Courier Delay)

Please always leave a few extra days before contacting us because your parcel may just have been a little slow to arrive.

Thank you 

Please contact the RevereSport customer returns team to obtain a returns number using the returns form found on the shipping and returns page. Please see full terms & conditions more detailed information. Any questions regarding purchases made through Amazon please contact Amazon directly.

To exchange your item, you must first return the old item to us unused and in 'as new' condition.  If you wish to exchange your item, please contact the customer service team using the contact link found at the bottom of the page. A customer care member will do everything they can to assist you.

If you need to cancel an order please use the Contact Us link on the bottom of each page. Our ability to cancel an order will depend upon how soon after you placed the order you contact us. Orders that can be cancelled will be refunded within 48 hours to the original form of payment.

At RevereSport, our first priority is customer satisfaction. That is why we offer a Lifetime Hassle-Free Warranty on all RevereSport products purchased directly from RevereSport.com or authorized resellers (Amazon). Our Warranty Policy is straightforward: We offer to either replace, repair or refund your product, at our discretion, with any defect in manufacturing workmanship (but not due to customer damage). Our Warranty does not include connected devices, incidental and/or consequential damages of any kind. The customer is responsible for the one-way shipping cost to send the product to us. Email us using the form on this LINK to receive a Warranty Return Authorization Number, which must be included with the returned item. Please see the Warranty page and Terms & Conditions for further information on our warranty. If you have any further questions regarding our Lifetime Hassle-Free Warranty, contact us. Expect a response within 24 hours. Our Warranty Policy is only applicable to the original owner of the product.

You will receive an approval/rejection notification on your claim within 24-48 hours. If more than 72 hours have passed since the claim was submitted, and you have not received any notification, please contact RevereSport Customer Support for assistance.

RevereSport replacement orders are processed within 2 business days and you can expect to receive your purchase in 5 to 10 days.

You will be emailed anytime there is a change in order status.

Email Sequence

Email 1 - Order Acknowledged: You will receive an email to confirm your order has been received
Email 2 - Order Confirmed: You will receive an email to confirm your order has been confirmed and payment has been taken.
Email 3 - Order Dispatched: You will receive an email to confirm your order has been dispatched

You can also check the status of your order by logging into your Account. 

Please contact our customer care team with your order ID and we will contact the courier company on your behalf.

Please be aware that we have no control over where the courier leaves the parcel. If the you miss delivery the courier will leave a card informing you about how to re-arrange shipment or where the parcel has been safely stored (i.e Neighbours or local warehouse).

As with any shipment, a delay or loss of goods is possible. In such a case, the currier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse RevereSport, who will deliver a new, identical package to the customer free of charge or submit you a full refund.

We are based out of Great Limber, North East Lincolnshire, UK

We are open 8am to 4:30pm GMT Monday through Saturday.

Please visit our Dealer Support page at the bottom of every page.

RevereSport Premium Armbands are designed to fit your device with only a slim case on. We have made every attempt to ensure slim cases do fit but there are many cases on the market and sometimes cases may prove not to be suitable.  If you find your case restricts the access to the armband function such as touchscreen then please kindly remove the case to enjoy using the armband. The armbands are NOT compatible with large cases such as OtterBox and LifeProof.

There are several models of RevereSport Premium Armbands. Each has multiple compatibilities. Please review the product page to determine which armband is compatible with your specific phone.

RevereSport Premium Armbands are designed to fit the following sized arms
Armband: Very Small – Medium Arms 21cm – 40cm
Armband + Extender: Medium to very large arms 30cm – 50cm

Not all armbands come with the extender strap. This is clearly marked on the product detail page so please double check the size before placing your order.

The extender strap is designed to increase the arm circumference of the armband to fit around 21cm – 50cm arms. To secure the extender strap to the armband please click on this link for a video or follow the simple steps below;

1. Line up the Velcro on both the arm strap and extender strap so they are both facing in the same direction (towards you)
2. Feed the end of the arm strap through the plastic loop on the extender strap.
3. Close the Velcro on the arm strap around the plastic loop on the extender strap. If you close the Velcro right at the end of the strap then the armband will be longer, if you close the Velcro further down the strap then the armband will be smaller.
4. The armband and extender are now securely joined together to create one long arm strap.
5. Securely fasten the arm strap around your arm until it feels comfortable and secure.

The RevereSport premium armband is designed to stay secure during even the most intense exercise routine. We use a secure grip neoprene that is soft against your skin and will even hold when wet with sweat. Please note that there can be the rare occasions when the armband does slip, please see below; 

WHY DOES MY ARMBAND SLIP

• PULL A LITTLE TIGHTER: If the armband is not feeling secure then try to position the armband so you can pull the neoprene a little tighter. This may feel a little uncomfortable in the beginning but the straps are designed to offer a little stretch. This means they will slowly begin to fit around your arm and thus hold secure when you exercise. If you can not get the armband to hold secure, then please contact us for a no questions asked refund.


• ARM SHAPE: Unfortunately, every arm is different in both size and shape and sometimes the armband will not be suitable. If this is the case, then please contact us for a no questions asked refund or replacement.


• FAULTY ITEM: You may have received a faulty item, as with any manufacturing in the world sometimes we too make mistakes too. If the armband is not suitable then please return for a full no questions asked refund or replacement.

RevereSport Premium Armbands come with 2 different key size options.

Armband – Holds 1 slim key only (Not car key or key fob)
Armband Case: Has secure key loop for fastening your keys. Will hold slim car key or 1-3 house size keys

Please check the armband product detail page for more information before purchasing.

RevereSport Premium Armbands come with 2 different options.

Armband – Has sufficient room inside for to place 1 credit card, license or cash behind the phone (Not car key or key fob)
Armband Case: Has secure inside pockets for holding cash, cards 1-3 and earphones

Please check the armband product detail page for more information before purchasing.

RevereSport Premium Armbands are made from Nylon and Neoprene materials. RevereSport uses both glue and stitching in the manufacturing on the Velcro strap of our Premium Armbands. All product material information will be clearly stated on the packaging for your reference.

RevereSport Premium Armbands come with 2 different options.

Armband – Has a clear PVC phone screen touch responsive cover (The PVC does not come into contact with your skin) on the front to protect the smartphone while in the armband.
Armband Case – Has a clear touch responsive TPU screen cover. TPU is safer for the environment and offers a slightly more responsive touch screen experience.

RevereSport Premium Armbands should be hand washed with a solution of warm water and mild detergent. They should be air-dried.

The armbands are not waterproof and should not be submerged or introduced to long and heavy rain contact. RevereSport Premium Armbands are water-resistant and will protect your phone from light rain and sweat.

Armband – Water-resistant neoprene and device enclosure flap to prevent moisture from entering the pocket of the armband.
Armband Case – Extremely water-resistant with extra water-blocking nylon layer, water-resistant neoprene and waterproof zipper to prevent moisture from entering the pocket of the armband.

RevereSport Premium Armbands are made from material that is water resistant which repels normal amounts of sweat and moisture.

Armband – Water-resistant neoprene and device enclosure flap to prevent moisture from entering the pocket of the armband.
Armband Case – Extremely water-resistant with extra water-blocking nylon layer, water-resistant neoprene and waterproof zipper to prevent moisture from entering the pocket of the armband.

RevereSport Premium Armbands are made from material that is water resistant which repels normal amounts of sweat and moisture but they are not waterproof.

Armband – Water-resistant
Armband Case – Extremely water-resistant

RevereSport Premium Armbands are made to allow access to the screen of the smartphone while in the armband.

RevereSport Premium Armbands are not designed with a specific cutout for the side buttons (volume control) to be operated. The reason for this is because to include many holes would reduce the overall water-resistance of the armbands. However most controls can be operated through the material and you will have access to functionality of the smartphone including the volume and unlock buttons while in the armband.

Yes the latest version of the Armband offer Fingerprint ID access. However not all RevereSport Premium Armbands are not designed with a specific cutout for the fingerprint ID to be accessed through the armband. The armbands that do offer this function will clearly state this on the detail page description and title. 

*NOTE – All RevereSport armbands DO facilitate phones with the touch ID access but first you need to turn off the function in your settings. This is very secure and you can re-activate the touch ID access once you remove the phone from the armband.

iPhone: How to disable fingerprint scanner on iPhone and iPhone Plus:

1. Open the “Settings” app on the iPhone


2. Go to “Touch ID & Passcode” and authenticate with your passcode as usual


3. Under the ‘Use Touch ID for:’ section, flip the switches to turn off Touch ID (turn it off for all settings if you want to completely disable the feature):




• iPhone Unlock (or iPad Unlock) – turn this off to disable Touch ID to unlock and access the device




4. Insure that you have enabled a pass code and are using one, then exit out of Settings as usual


5. You can now open your phone home screen using a password rather than the touch ID.

1. Turn on your Galaxy S7 or Galaxy S7 Edge.


2. From the Home screen, go to the Menu.


3. Select on Settings.


4. Select on Lock screen and security.


5. Select on Screen Lock Type.

After you have followed the steps from above, you’ll have to use your fingerprint to turn off this feature. You can change the Galaxy S7 or Galaxy S7 Edge feature to a different method to unlock the lock screen with the following options:

• Swipe


• Pattern


• Pin


• Password


• None

After you have changed the way that you unlock your Samsung Galaxy S7, you’ll be able to disable and turn off the fingerprint scanner. You can now use your new security method to securely enter your phone home screen and have full phone access inside the armband.

RevereSport Premium Armbands have cutouts that allow you to access the headphone jack through the armband.

All RevereSport products come with a Lifetime Hassle Free Warranty.

For best results, position your belt below your waistband. Place flat and larger items closest to your body. The heavier the items the more snuggly you’ll want to adjust the elastic on your running belt. A standard load consists of a smart phone, cash, ID, and car key.

The hydration belt has a secure layer inside the belt that prevents the bottle from bouncing. You can train securely with a full hydration bottle and not be distracted.

Yes. Hand wash with a mild detergent and hang to dry.
Care concerns: machine washing and drying your RevereSport running belt may lead to fabric snags and broken plastic.

The pocket on the RevereSport running belt holds most smartphones, please see below;

Slim Fit Running Belt : Holds phones up to 13cm Screen i.e. iPhone 7 / Samsung S7
Hydration Running Belt : Holds phones up to 14.5cm Screen i.e. iPhone 7+ / Samsung S7 Edge.

The pocket on the RevereSport running belt holds most smartphones with a slim case on, please see below;

Slim Fit Running Belt : Holds phones up to 13cm Screen i.e. iPhone 7 / Samsung S7 with slim case on (Not otterbox / Lifeproof size case)
Hydration Running Belt : Holds phones up to 14.5cm Screen i.e. iPhone 7+ / Samsung S7 Edge with a slim case on. Will hold otterbox / lifeproof size case but only for phones up to 5.1” screen.

Yes, all RevereSport running belts have a waterproof rubber earphone hole so the earbuds can be fed through the opening and you can listen to music.

Currently only the Hydration belt supports attaching a racing bib (number). Please instruction below:

• Squeeze plastic toggle and remove black cord.


• Loop one end of cord around belt.


• Insert one end of cord through hole on bib.


• Squeeze toggle and insert both ends of cord into toggle hole.


• Repeat on the other side.

IMPORTANT: RevereSport running belts are NOT waterproof. Items may be exposed to moisture from rain or extreme sweating. We recommend the use of a waterproof resealable bag if using with electronics or other small personal items that must remain dry.

All RevereSport running belts have reflective strips around the zipper and on the strap feed loop to offer extra reflectivity. If you are running on the roads at night, please be safe and use a high visibility clothing to help be seen.

he RevereSport hydration water bottles are dishwasher safe on the top rack.

All RevereSport products come with a Lifetime Hassle Free Warranty.